We are currently looking for a friendly and detail-oriented Customer Service Representative to join our team and help us continue to provide a first-class experience to our clients. You will handle inquiries, provide information about our products and services, and resolve any issues in a timely and efficient manner. Your goal will be to ensure a positive customer experience that builds trust and loyalty.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
Provide detailed information about products and services, including pricing, availability, and delivery times.
Resolve customer complaints and issues promptly, finding solutions that meet both the customer’s needs and the company’s policies.
Process orders, returns, and exchanges accurately.
Maintain up-to-date knowledge of products, services, and company policies.
Document customer interactions and follow up on open cases.
Collaborate with other departments to ensure a seamless customer experience.
Identify opportunities to improve customer service processes and suggest enhancements.
Qualifications:
Previous experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-focused mindset.
Ability to handle multiple tasks and prioritize effectively.
Proficient in using customer service software and tools.
High level of patience and empathy.
Ability to work independently and in a team environment.
Flexibility to work in shifts, including evenings, weekends, and holidays as needed.